How do I make a reservation?
You can easily make a reservation directly through our website by selecting your desired dates and flat type. If you prefer, you may also contact us via phone or email for assistance with your booking.
What are the check in and check out times?
Check-in is at 15:00 (3:00 PM), and check-out is at 11:00 (11:00 AM).
What is Express Check-out?
Express Check-out allows you to depart quickly and conveniently without the need to return your keys in person or wait for a team member. Simply leave your keys on the living room table and notify us of your departure time.
Do you accept credit cards?
Yes, we accept all major credit cards including American Express, MasterCard, Visa, Diners Club, Discover, China UnionPay (CUP), and JCB.
What currencies do you accept?
We accept major international currencies including US Dollar (USD), British Pound (GBP), Euro (EUR), and Turkish Lira (TRY)
Do you provide Airport Transport?
Yes, we provide airport transfers and other transportation services. You can request these services during the booking process or by contacting us directly after your reservation is confirmed.
Do you have special offers for long term stays?
Yes, we do. Please contact us with your desired dates, and we’ll be happy to provide you with our best available rates for long-term stays.
What is your cancellation policy?
Our cancellation policy varies depending on the rate and booking platform. Generally, free cancellation is available up to 14 days before your arrival date. Please refer to the specific terms and conditions provided at the time of your booking for full details.
What is your refund policy?
Refunds are processed according to our cancellation policy. If your booking is eligible for a refund, the amount will be returned to your original payment method within 10 business days after the cancellation is confirmed. Refunds are not typically provided for early departures.
Do you offer Internet access (WiFi)?
Yes, all of our accommodations offer FREE high-speed unlimited WiFi access.
Do you provide towels and bedsheets?
Yes, we provide fresh towels and bedsheets for your stay.
Do you provide kitchen utensils and plate, glass, fork etc..?
Yes, our kitchens are fully equipped with all the essentials, including utensils, plates, glasses, cutlery, and a kettle, so you’ll have everything you need to prepare meals.
Do you have on-site parking?
Unfortunately, we don’t have a dedicated on-site parking directly at the property. However, there’s a paid public car park located on Upper Street within a short walk, and you can often find free public street parking directly in front of the property.
Do you provide housekeeping service?
While we ensure all flats come with fresh bedsheets and towels at the start of your stay, we don’t offer daily housekeeping service.
Do you have security surveillance system?
Yes, for the safety and security of our guests, we operate a security surveillance system with cameras located in all common areas of the building, including main entrances and exits.
Do you have in-room safe?
Yes, all of our apartments are equipped with an in-room safe for your convenience and peace of mind.
Do you offer daily tours?
Yes, we can help you arrange daily tours to explore [e.g., Istanbul’s highlights / local attractions]. Please contact us via our contact page with your interests, and we’ll provide more details and options.
Do you provide extra bed?
Our flats do not offer extra beds due to space limitations. However, you may request a crib for an additional charge at the time of booking or by contacting us afterward.
Do you offer breakfast?
No, we don’t offer breakfast directly at our property. However, you’ll find numerous cafes and bakeries within a few minutes’ walk, offering a variety of breakfast options to start your day.
What is your pet policy?
To ensure the comfort of all our guests, pets are not permitted in our accommodations. However, certified service animals are always welcome.
Do you offer or have any other facilities in the same area?
Yes, we do! In addition to CihangirFlat, we also offer deluxe and sea-view apartments called TaksimFlat, located just 100 meters away in the vibrant Cihangir neighborhood. These provide another excellent option for your stay.
What is the maximum adult number each flat type?
The maximum occupancy varies by flat type. Generally, our apartments accommodate up to 4 people.
Is there any ATM, change/exchange office near CihangirFlat?
Yes, you’ll find numerous ATMs conveniently located within a short walking distance. There are also four reputable currency exchange offices nearby for your need
Are there any additional fees (e.g., cleaning fees, city taxes)?
Our listed prices generally include all standard fees. There are no hidden charges.
Do the flats have air conditioning and heating?
Yes, all of our flats are equipped with both air conditioning for summer and heating for colder months, ensuring a comfortable stay year-round.
Do you have laundry facilities in the flat or building?
Yes, each of our flats is equipped with a washing machine for your convenience. We do not have a communal laundry facility in the building.
Is smoking allowed in the flat or on balconies?
No, all of our flats are strictly non-smoking. Smoking is not permitted inside the flats or on balconies. A cleaning fee will be charged if evidence of smoking is found.
What appliances are included in the kitchen?
Our kitchens are equipped with essential appliances, including a refrigerator, stovetop, microwave (upon request), and kettle. You’ll also find all necessary pots, pans, and cooking utensils.
Are basic toiletries provided (e.g., soap, shampoo)?
Yes, we provide a starter set of basic toiletries, including soap, shampoo, and toilet paper, for your arrival.
Can I store my luggage before check-in or after check-out?
We understand that travel schedules can be tricky. We do have a luggage storage facility at the building, please contact us to inquire about options for storing your luggage prior to check-in or after check-out. We’ll do our best to assist you.
How do I get to the flat from the airport?
From Istanbul Airport (IST) / Sabiha Gökçen Airport (SAW)], you can reach CihangirFlat by airport transfer (which we can arrange), taxi, or using public transport (e.g., Havaist bus to Taksim Square, then a short walk).
Who do I contact in case of an emergency or maintenance issue?
In case of an emergency, any maintenance issues or urgent needs related to your flat, please contact our support team immediately via phone or the customer portal.
Are there quiet hours or rules regarding noise?
Yes, we kindly request all guests to observe quiet hours between 11:00 PM and 8:00 AM to ensure a peaceful environment for all residents and neighbors. Please be mindful of noise levels, especially in common areas.
Where can I dispose of trash/recycling?
Information regarding trash and recycling disposal will be provided within your flat upon arrival, usually in your welcome guide. Typically, there are designated bins or collection points nearby.
How far are you from popular attractions or public transport?
CihangirFlat boasts an excellent central location. We are just a 5-minute walk to Taksim Square and the metro, tram stations, providing easy access to major attractions like Hagia Sophia, Blue Mosque, Grand Bazaar] via public transport.
Are there grocery stores nearby?
Yes, there are several supermarkets and local grocery stores conveniently located within a short walking distance of CihangirFlat, making it easy to stock up on essentials.
How can I contact CihangirFlat if I have a question or request?
You can easily reach us through our Contact Us page, which provides our phone number and links to our social media channels